Due to the nature of research products, returns are only accepted under limited circumstances.
Products may be eligible for return if:
Requests must be submitted within 7 days of delivery.
The following items are generally not eligible for return:
To request a return, customers should contact our support team with:
Unauthorized returns may not be accepted.
Refunds are reviewed on a case-by-case basis.
If approved, refunds may be issued to the original payment method within several business days depending on the payment provider.
Shipping costs are generally non-refundable unless the issue was caused by our error.
Customers may be responsible for return shipping expenses when applicable.
Orders may only be canceled before shipment processing begins.
Once an order has been shipped, cancellations may no longer be possible.
Nova Peptide Bio reserves the right to refuse returns or refunds if:
For return or refund assistance, please contact our support team through the Contact Us page.
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