Frequently Asked Questions

Nova Peptide Bio is a peptide-focused online supplier serving research customers worldwide. We provide research-grade peptide products, responsive support, secure packaging, and international shipping service.

Yes. Our products are intended for laboratory research use only. They are not intended for human consumption, medical use, clinical diagnosis, treatment, or any unauthorized application.

You can contact our support team through the WhatsApp numbers listed on our Contact Us page. Our team will assist with product questions, order inquiries, shipping updates, and wholesale requests.

Yes. We support international shipping to many regions. Shipping time may vary depending on destination, customs processing, carrier service, and local delivery conditions.

Orders are usually processed as quickly as possible after confirmation. Processing time may vary depending on product availability, order volume, payment confirmation, and shipping arrangement.

Yes. Once your order has been shipped, tracking information will be provided when available. Please allow some time for the tracking status to update after the carrier receives the package.

Yes. We welcome wholesale and bulk inquiries. Please contact our team with the product names, estimated quantity, destination country, and any special requirements so we can provide further support.

We use careful and secure packaging to help protect products during transportation. Packaging methods may vary depending on product type, order quantity, and shipping destination.

Please contact us as soon as possible if you need to change or cancel an order. Once an order has been processed or shipped, changes or cancellations may no longer be possible.

If your package is delayed, please contact our support team with your order number and tracking details. We will help check the available shipping information and provide further assistance.