Order Processing

Orders are typically processed after payment confirmation. Processing times may vary depending on product availability, order volume, and operational conditions.

Shipping Destinations

We provide worldwide shipping to many countries and regions.

Certain destinations may have shipping restrictions based on local regulations or carrier limitations.

Shipping Time

Estimated delivery times vary depending on:

  • Destination country
  • Shipping method
  • Customs processing
  • Carrier performance
  • Local delivery conditions

Delivery estimates are not guaranteed.

Tracking Information

Tracking information will be provided when available after shipment has been processed.

Please allow time for tracking updates to appear within the carrier system.

Customs & Import Duties

International orders may be subject to:

  • Customs duties
  • Import taxes
  • Clearance fees
  • Regulatory inspections

These charges are the responsibility of the customer.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

Nova Peptide Bio is not responsible for:

  • Lost shipments caused by incorrect addresses
  • Failed deliveries
  • Returned packages due to customer error

Delayed Shipments

Shipping delays may occur due to:

  • Customs inspections
  • Weather conditions
  • Carrier disruptions
  • High shipping volume
  • Regional transportation issues

We appreciate your patience in such situations.

Lost or Damaged Packages

If a package arrives damaged or appears lost, customers should contact us promptly with:

  • Order number
  • Tracking number
  • Supporting photos (if applicable)

We will review the situation and provide assistance where possible.